Refund policy
Return Policy for I LUV YOU (BLK)
Effective Date: June 1, 2024
At I LUV YOU (BLK), we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Custom or personalized items
- Items on sale or clearance
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [Insert Email Address] with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to send your item back to us.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your return is approved, we will process a refund to your original method of payment. Please allow [number] days for the credit to appear on your account.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] and follow the return process.
6. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged items, we will cover the cost of return shipping.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
I LUV YOU (BLK) APPAREL
8035 E R L Thornton Fwy
Ste 600 PMB 1071
Dallas, TX 75228
800.595.9758
info@iluvyoublk.com
Thank you for shopping with I LUV YOU (BLK). We appreciate your business and are committed to ensuring your satisfaction.